|
1. |
How can I
reset my password? |
| |
Go to the Login In page. Click on “Forgot Password”.
(a) Enter your Alternative email address – this is the
address you used to sign up on Safety Send. (b) Answer
the Security Questions (c) Click “SUBMIT”. Instructions
will be sent to the Alternative Email address for you to
re-establish a new permanent “PASSWORD”.
|
| |
return to top |
| |
|
|
2. |
What is
“Certified Mail” and how do I use it? |
| |
“Certified Mail” is used
when you send confidential information and you want to
keep an Audit Trail of the sending and verify
that the intended recipient has received and viewed the
message, document or file. Your recipient will receive a
Notice of Certified Mail and a Temporary Password – they
enter their email address and then choose a “Permanent
Password” they will use each time you send a “Certified
Mail”. Any electronic message, file, document, image,
video or audio. SafetySend technology scales from a
simple email to beyond an MRI. |
| |
return to top |
| |
|
|
3. |
Do you have something I can show my clients
or patients about HIPAA? |
| |
Yes! We have a
“Compliance” page that shows how SafetySend was
specifically designed to help you comply with HIPAA
regulations for Electronic Communication. Click
here to view our HIPAA compliance page. |
| |
return to top |
| |
|
|
4. |
What is the difference between Safety Mail,
Certified Mail and Send File?
|
| |
-
Safety Mail
is an encrypted transmission of an email. Proof that
one of these messages was sent to the intended
recipient can be verified by clicking "Save a Copy".
-
Certified Mail
can only be opened by the recipient if they enter
the appropriate password. The sender then receives a
notice in their inbox with the date and time that
the message was received and opened.
-
Send File is
for large files which do not lend themselves to
normal attachments. This feature is used for sending
large encrypted ZIP files, X-Rays, MRI's, etc.
|
| |
|
|
5. |
Who do I contact to ask a question? |
| |
Contact us with any questions by emailing us at:
support@safetysend.com |
| |
return to top |
| |
|
|
6. |
Why do I have to enter my password every
time I log in? |
| |
Your password is never stored on our servers.
This is
a security feature designed for
your protection that enables you to comply with HIPAA or
GLB requirements. When you login with your password our
proprietary technology authenticates the password and
that authentication is then passed to each page in an
encrypted cookie. All communication to the server is
also encrypted by the SSL connection so there are two
levels of encryption protecting your password. |
| |
|
| |
|
|
7. |
Are
cookies a security problem? |
| |
Not with SafetySend. SafetySend uses cookies only to
manage your session and the cookies are only transmitted
over SSL. Cookies are small data items that your browser
stores and re-transmits when the secure server is
accessed. |
| |
return to top |
| |
|
|
8. |
Why does SafetySend use Proprietary Code and
Technology?
|
| |
Because any code or technology that can be purchased is
vulnerable. Generic security codes and technology is is
considered "at risk" because of its shared
accessibility. SafetySend code and technology is
exclusive and not sold or shared. If you can buy
security technology, it can be compromised. |
| |
|
| |
|
|
9. |
How large is your customer base? |
| |
Our customer base is over 50,000 ranging from individuals to
enterprises with our "private label" VPN for entire
hospitals and various business enterprises.
|
| |
return to top |
| |
|
|
10. |
Will the SafetySend system help us become
HIPAA compliant? |
| |
Yes. SafetySend will enable you to become HIPAA
compliant regarding the regulation of electronic
communication of protected health information. For more
information regarding SafetySend and HIPAA compliance,
click here. |
| |
|
| |
|
|
11. |
Can SafetySend be self-managed? |
| |
Yes. Our attributes for individual clients do allow for self management
of all your secure files, documents, messages, audit
trails, certified receipt of delivery and
acknowledgements. Private Label VPN’s have system
administration for addition, deletion, access and
suppression of their client base.
|
| |
return to top |
| |
|
|
12. |
How does the free trial offer work? |
| |
The free trial offer is for evaluation purposes. A
client can elect to continue by enrolling with a paid
subscription or let it lapse. Many times the evaluation
is for the establishment of a "private label" VPN. |
| |
|
| |
|
|
13. |
Does the
recipient of a password protected e-mail (Certified
Mail) need to be a subscriber of your service? |
| |
No. A Certified Mail
message can be sent to anyone, regardless of whether or
not they have an account with SafetySend. |
| |
|
| |
|
|
14. |
How does
a recipient of a password protected email retrieve their
secure message if they do not have an account with
SafetySend? |
| |
Unless you choose a specific
password
before you send the message, a temporary password will
be included in the secure message notification. The
recipient will need this temporary password in order to
change it to one of their choice. Click the image to the
right to view a sample notification. |
| |
|
| |
return to top |
